Sometimes you need a UX glue guy...
Hi my name is Will Joyner and I've spent the last 15+ years fighting for and designing on behalf of the enterprise end user. I'm drawn to this type of work because of the complexity of problems that need to be solved, the more vast and nebulous the better. It's like putting together a puzzle, only some of the missing pieces are scattered in other puzzle boxes.
In order to design a solution that solve these puzzles for our customers, you need to build the product that properly maps to their story. You won't get there without your product team fully empathizing with the customer, they need to be bought in and that's where I come in. I listen to customers, foster collaboration with cross feature teams, earn trust, drive consensus, and synthesize the data in order to connect the dots. This is the "grunt" work that allows me to design a useful, holistic experience that scales, accommodates, and engages. This is the work that powers my love for design.
When I'm not designing big things on the screens or in environments, I'm designing "smaller" things at home. I'm crafting experiences for my kids. I'm all about tinkering,